Dear Customer, We sincerely apologize for your negative experience with our free sample order. As confirmed before your order, this was a free sample of our backgammon board, with only shipping costs charged. The board itself is exquisitely crafted and of superior quality. Game accessories (dice, chips, etc.) were not included in the free sample, and we regret any misunderstanding this caused. We take full responsibility for any ambiguity in our communication and have updated our sample description to clarify what is included for future customers. We respect the platform’s dispute ruling. We offer free samples to let customers experience our products firsthand. We are happy to answer any questions and hope to serve you better in the future. Thank you for your valuable feedback.